Recently when a prospect asked us to make changes to the hosted dialer demo so that he could connect agents to the demo via normal phone lines (PSTN), our first instinct was to refuse. We were up to our ears in engineering work. We had no experience operating dialers in this fashion. We also felt that we were unlikely to get many clients that would connect agents via PSTN due to the phone expense involved.
OwnPages PBX, Mail and Contact Centre system focuses on software customization rather than shiny new hardware. It is a hybrid Amazon EC2 hosted/ inhouse virtualized solution that lets you start fast and at dramatically lower cost. OwnPages lets you outsource your headaches while still maintaining control of your systems.
This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.
OwnPages modifies Asterisk GUI to separate the concept of user and extension. In Ownpages a user is a person or a role that can have one email address but multiple PBX extensions. It allows you create users and extensions and to associate a user with one or more extensions. Below is a brief tutorial on creating users and extensions in OwnPages.
Labels: howto
After OwnPages is set-up, the Asterisk instance in the OwnPages server is started and you are ready to make outgoing calls. OwnPages provides you with default trunk (outgoing phone service) through which you can make your outgoing calls. This post shows how you can use Asterisk GUI to create a new trunk in OwnPages if you have another outgoing service provider or want to add a phone gateway.
Labels: administration, Asterisk GUI, gateway, howto, outgoing service, ownpages, trunk
Asterisk's AGI interface performance issues can be a limiting factor in high performance installations. This post details how we used agi+inetd for a 4x improvement in calls per second (cps) with minimal change in our agi code
Labels: Asterisk, howto, ownpages, slackware 13, Vicidial
Labels: Asterisk GUI, howto, patch, Realtime
