OwnPages Zero-Cost Phone and Mail System
Migrating your dialer from hosted to inhouse - F.A.Q.
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A user of our hosted predictive dialer recently asked us a few questions regarding migrating a hosted dialer to an inhouse server. The ques...
Setting up a broadcast/survey campaign in Vicidial
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Vicidial does many things, which makes it sometimes difficult to configure. This post explains how to setup a broadcast, survey or press 1 ...
Impress your friends: tell the difference between a PBX and a dialer
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Both are phone systems. A dialer is for teams of people who are on the phone all the time. Such people are usually called tele-agents...
Kick butt on your predictive campaigns - Vicidial settings demystified
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First a note on the term. In predictive dialing the dialer tries to look ahead and predict when one of your agents is likely to be free, an...
How to setup a softphone for use with Vicidial
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This video tutorial explains how to setup a Softphone (Zoiper and xLite) with your OwnPages Vicidial Dialer. Other softphones are similar.
Uploading leads into Vicidial
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One of the first administrative tasks to come to grips with is uploading leads into Vicidial. Each campaign in Vicidial can have multiple l...
Setting up an inbound number in Vicidial
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This post explains how to setup an incoming number or DID in your Vicidial dialer, once you have ordered one from your OwnPages console. Ow...
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